Terms of Service

Placeholder — pre-launch. These terms describe the intended structure of the agreement between members.wine (“we”, “us”) and the wine shops that use our platform (“you”, “Shop”). They will be replaced with the final version, reviewed by counsel, before live customer transactions are enabled.

1. The service

members.wine provides software for independent wine shops to launch and operate membership clubs — including a branded storefront, member portal, recurring billing through Stripe, and tools for fulfillment.

2. Payments and payouts

Member payments are processed via Stripe Connect (Express). Funds are charged directly to the Shop’s connected Stripe account; members.wine does not hold or custody Shop funds. Payouts follow Stripe’s standard schedule for connected accounts in the Shop’s jurisdiction.

Use of Stripe is also governed by the Stripe Connected Account Agreement and the Stripe Services Agreement.

3. Shop responsibilities

• Comply with all applicable laws governing the sale and shipping of alcohol, including age verification and state/region shipping rules.
• Maintain accurate product, pricing, and fulfillment information on the storefront.
• Honor your published cancellation and refund policies with members.
• Keep your Stripe and Clerk accounts in good standing.

4. Our responsibilities

• Keep the platform available and reasonably secure.
• Process member payments and route them to your connected Stripe account.
• Provide a member portal for subscription management.

5. Acceptable use

You may not use members.wine to sell alcohol to underage persons, to ship to jurisdictions where you are not legally permitted to ship, or to engage in fraudulent or deceptive practices.

6. Fees

Pricing during beta is described on the pricing page. Fees and any platform application fees on transactions will be disclosed clearly before they take effect.

7. Termination

Either party may terminate the relationship at any time. On termination we will provide reasonable assistance to export Shop data and de-provision member-facing surfaces.

8. Disclaimer and limitation of liability

The service is provided “as is.” To the maximum extent permitted by law, our aggregate liability arising out of or relating to these terms is limited to the amounts paid by you to us in the twelve months preceding the claim.

9. Contact

Questions about these terms can be sent to hello@members.wine.