Cancellation Policy

Placeholder — pre-launch. This page describes the intended cancellation experience for members and the obligations of the Shops on members.wine. It will be replaced with the final, counsel-reviewed version before live customer transactions are enabled. Individual Shops may publish additional terms specific to their club.

For members

Manage your membership

Sign in to your member portal from the link in any club email, or request a sign-in link at /member/login. From the portal you can:

• Pause your subscription.
• Skip the next shipment or pickup.
• Cancel your subscription at any time.
• Update your shipping or pickup details.

Cancellation timing

Cancellations take effect at the end of the current billing cycle — you keep access to the wine you have already paid for. We do not prorate partial cycles, and we do not refund cycles that have already been billed except as described below.

Refunds

Refunds for damaged shipments, missed pickups, or other order issues are handled by the Shop that operates your club. Reach out to the Shop directly using the contact details on their storefront.

Gift memberships

Prepaid gift memberships are valid for the number of shipments purchased and do not auto-renew.

For shops

Shops are responsible for honoring the cancellation and refund policy published on their storefront. The platform provides the tooling (pause / skip / cancel, refund through Stripe), but the policy and the customer relationship are the Shop’s.

Questions

Email hello@members.wine and we can help route you to the right Shop or escalate a platform issue.