members.wine

Legal

Cancellation & Refund Policy

How to pause or cancel — for Shops on our platform and for members of a Shop's club.

Effective August 12, 2026 · Last updated August 12, 2026

There are two separate relationships on members.wine, and each has its own policy:

  • Shops subscribe to members.wine for a recurring software fee. That's Section 1.
  • Members subscribe to a wine club operated by a Shop. That's Section 2. Those subscriptions are billed by the Shop, not by members.wine.

1. For Shops — your members.wine subscription

Automatic renewal

Your subscription renews automatically for successive terms at the rate on our pricing page, charged to the payment method on file at the start of each term, until you cancel. There is no minimum commitment and no cancellation fee.

Cancel your subscription

Cancel at any time by contacting us using the details in Section 4. We will confirm your cancellation by email. Self-service cancellation from your dashboard is not available yet.

Timing

Cancellation takes effect at the end of your current billing period. You keep full access until then. We do not prorate partial terms.

Refunds

Subscription fees already billed are non-refundable except where required by law. If you believe you were billed in error, contact us using the details in Section 4 within 30 days and we will review it.

What happens to your data

  • Your storefront and member portal are de-provisioned at the end of the billing period.
  • Your Shop and member data remain available for export for 30 days after cancellation.
  • After that window, data is deleted or anonymized, except records we must retain for tax, accounting, or legal purposes.

Your members' subscriptions

Cancelling your members.wine subscription does not automatically cancel your members' club subscriptions or refund them. You are responsible for notifying your members and winding down their subscriptions in accordance with your own published terms and applicable law. We recommend giving members at least one full billing cycle of notice.

Suspension by us

We may suspend or terminate a Shop account for non-payment, breach of our Terms of Service, or loss of required alcohol licensing. Where circumstances allow, we will give notice and an opportunity to cure.

2. For members — your wine club subscription

Your club subscription is with the Shop, not with members.wine. The Shop sets the price, the pickup schedule, and its own refund terms, and the Shop is the merchant of record for your payments. members.wine provides the software the Shop uses to run its club.

Manage your membership

Sign in to your member portal from the link in any club email, or request a sign-in link at members.wine/member/login. From the portal you can pause your subscription, and resume it when you are ready.

To cancel, change your pickup details, or make any other change to your membership, contact the Shop that operates your club using the details on their storefront. They can make the change for you.

Cancellation timing

Cancellations take effect at the end of your current billing cycle. You keep the wine you have already paid for. Partial cycles are not prorated, and cycles already billed are not refunded except as described below or as your Shop's own policy provides.

Refunds, damage, and missed pickups

Refunds are handled by the Shop that operates your club. Contact them using the details on their storefront for:

  • Damaged bottles
  • Missed pickups
  • Incorrect or missing items
  • Billing questions about your club subscription

If you cannot reach your Shop, contact us using the details in Section 4 and we will help route your request. We cannot issue refunds on a Shop's behalf.

Gift memberships

Prepaid gift memberships are valid for the number of pickups purchased and do not auto-renew.

Age and collection

Collecting alcohol requires proof that you are of legal drinking age. The Shop verifies this at pickup, and its policy governs any charge or refund where a pickup is not collected.

3. Shop obligations

Shops on members.wine agree to:

  • Publish clear cancellation and refund terms on their storefront.
  • Honor those terms.
  • Disclose automatic renewal terms clearly before signup, obtain consent to recurring charges, and send renewal reminders where the law requires them.
  • Make cancellation as easy as signup, through the same channel used to sign up, and comply with automatic renewal and cancellation laws in the jurisdictions they serve.
  • Respond to member refund and support requests promptly.

The platform provides the tooling — member pause and resume, and Shop-side subscription and refund management through Stripe. The policy and the member relationship belong to the Shop.

4. Contact

Members Wine LLC
3236 NW Vaughn Street, Unit B
Portland, OR 97210

Customer support: hello@members.wine
Phone: +1 (503) 893-9054