Why do I have to sign up again?+
We're moving to a new, in-house membership platform, and unfortunately payment information can't be transferred securely from our old system. Reactivating takes about two minutes and makes sure there's no gap in your benefits or shipments.
Will my membership benefits change?+
Your current benefits carry over exactly as they are, and we're adding more member benefits and experiences throughout the year — winemaker dinners, library nights, local delivery, giveaways, Porrón parties, and more.
What if I don't reactivate in time?+
We'll hold your spot as best we can, but to avoid any interruption to your club shipments or benefits, we recommend reactivating before the deadline. If you miss it, just reach out — we'll help you get sorted, no judgment.
Can someone help me do this in person?+
Always. Stop by any time and we'll walk you through it at the counter — it takes about as long as pouring your tasting.
I have a gift membership — what happens to it?+
Gift memberships are migrating too. If yours doesn't show up correctly in the new system, let us know and we'll fix it by hand — we have your original records.
What are the different membership options?+
The Two Bottle Club includes waived corkage and 10% off glass pours, and our Four Bottle Club includes both of those plus 10% off bottle purchases. Check out our member benefits for a list of all our additional perks!
How do I get my discount in store?+
Just mention you're a wine club member when you order — whether it's a glass, a bottle, or a bill for the table. We're training staff to ask, but please don't be shy about reminding us; we want you to get every benefit you're owed.
Can I buy extra bottles of my club wines?+
Yes — while supplies last!
Is there a way to get rarer or higher-end bottles?+
We're developing a Premier tier for members who want access to allocated and library wines on a quarterly basis. Ask us for details — we'll have more to share soon.
When and where do I pick up my wine?+
Pickup parties happen on the second Sunday of every month from 3-5PM — check your reminder email or the shop calendar for this month's date and time. Stick around for the Sunday Jazz! Can't make it? Your wine will be held for you; just stop in whenever it works.
What if the scheduled pickup day doesn't work for my schedule?+
Tell us! We know one fixed day doesn't work for everyone, and we're actively looking at adding a second pickup window. In the meantime, your wine is always available to grab any time we're open.
What if I haven't picked up in a while?+
No problem at all — reach out before your next visit. Some earlier releases may have sold through, but we'll always find the best solution together and get you caught back up.
Do you send reminders?+
Yes — you'll get a reminder ahead of each pickup, plus a follow-up if we haven't seen you. If reminders aren't reaching you, let us know so we can check your contact info.
What if my card is declined?+
We'll send a friendly note and try again — no fees, no drama. Just update your card whenever you get the chance, either online or in the shop.
Can I change my selections or skip a month?+
Yes — changes and holds can be made online before the monthly deadline noted in your reminder email. After that date we can't always guarantee changes, since ordering is already underway.
Can I pause or cancel my membership?+
Absolutely, any time — just reach out. We'll always ask what we could've done better (we mean it, not just for show), and the door's open if you ever want to come back.
Do I get anything for referring a friend?+
Yes — when a friend joins because of you, you'll both receive a reward. Details are coming soon as we finalize the program.
